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Wednesday, February 13, 2002

Improve Medical Interviews at Communications Skills Workshop

By Sandra Lee Breisch

The quality of the physician-patient interaction is vital. According to an AAOS Advisory Statement on "The Importance of Good Communication in the Physician-Patient Relationship", good communication with patients has always been essential in orthopaedic practice. In fact, it is the "cornerstone" of the physician-patient relationship.

Open, honest communication builds trust and promotes healing. It favorably impacts patient behavior, health outcomes, patient satisfaction and often reduces the incidence of malpractice actions. For physicians, good communication with patients can also increase professional satisfaction, enhance community image, and provide a competitive economic advantage for the medical practice.

If you would like to enhance you communication skills, you may wish to attend a special program that is being offered several times during the Annual Meeting.

Communication Skills Workshop: The Medical Interview will be held on Feb. 13, from 8 a.m.-12:30 p.m.; Feb. 14, 8 a.m.-12:30 p.m.; and Feb. 15, 11 a.m.-3:30 p.m. It is an interactive workshop conducted by orthopaedic mentors using video vignettes and the Bayer Institute educational model that teaches specific techniques to improve communication skills.

"The goal of the workshop is to change the way you communicate with every patient for the rest of your career," says John R. Tongue, MD, moderator. "It's all about the words you use, the way you listen to patients and how you interact. Good communications skills are also critical to having good outcomes and patient satisfaction. We can all improve our communications skills."

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Last modified 05/February/2002