December 1998 Bulletin

Patient satisfaction form should be short, simple

A good patient satisfaction survey should fit on the front and back of one page says Kevin W. Sullivan, of Sullivan/Luallin in San Diego. Each of the questions should be written so that the patient can answer on a five-point rating scale: excellent, very good, good, fair, or poor. Questions should seek to answer the following questions:

How did you do? Sullivan says that if 85 percent of the responses were not in the "excellent" or "very good" categories, you have a problem. It would be very easy to take patients away from you.

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